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Plan Administration & Communication
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Administrative Expertise
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The Gardner & White group administrative services team represents an important link between
you and the insurance companies that underwrite your group benefits. Our group plan specialists
know our clients and their plans well, and employ a proactive approach in helping them manage
the complex benefit management process.
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Administration Services:
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- Quality Assurance - Our Service Quality Management unit coordinates efforts across functional areas to ensure that procedures and service issues are handled expediently.
- Ombudsman Role - Gardner & White serves as a single point of contact for clients in managing administrative issues across multiple plans or providers.
- Plan Support Services - We simplify day to day management of your group benefit plans by providing expertise in handling forms, plan eligibility, recordkeeping, enrollment procedures and the billing and claims functions.
- Print Communications – We support your group benefit delivery and communication processes with the issuance of plan booklets, Summary Plan Descriptions, Administrative Manuals, enrollment materials and product and plan design literature.
- Education Programs - Gardner & White Regional Accout Representatives and National Service Center plan specialists are available to conduct on-site programs designed to help you and your employees understand the value and operation of your group benefit programs.
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